Frequently Asked Questions

Before making the reservation

1What is the Check-In time?
From 14:00 to 20:00. Later this time, you must collect the keys at our office, (all the accommodations are located near it), and a Face-to-Face Check-In can be done, where a member of our staff will receive you personally, or Self-Sevice (key collection in a security box).
2Maximum Check-Out time?
11:00 A.M.
3Can I leave the accommodation later?
If the accommodation does not have reservations scheduled for the day of departure, you can check rates and availability.
4Can I choose the type of bed in my accommodation?
The furniture of the apartment cannot be changed, but we take into account all requests, so do not hesitate to contact us.
5Are your accommodations adapted for the disabled?
Due to the wide variety of accommodation, we have many options and not all adapted, do not hesitate to contact us before booking.
6Do the accommodations have parking to store the vehicle?
Our accommodations are scattered throughout the old town, so they are located at different distances from the parking, ranging from a minimum of 100 meters to a maximum of 350, both public and private.
7Do you have offers over long distances?
For monthly stays we have special prices. Contact us to offer you a personalized quote.
8Do you have a transfer service to the airport?
Yes, both at Alicante and Valencia airports, contact us for rates.
9What extra services do you offer?
Vive La Vila is adapted to each client, so the services we offer range from basic things with extra charges such as: cleaning during the stay, food in the room, shopping assistants, bicycle rental service, cars or some other means Of transport. Even more specific services such as: tourist packages, navigation packages, diving courses, fishing rod rental and preparation of your fishing in one of our bar-restaurants. If there is something you are looking for and cannot find it here, contact us and we will try to help you.
10Do you admit pets?
Yes. You must tell us when you make the reservation.

During the reservation

1How can I book extra services?
Once you make the reservation, for extra services you can contact us to see availability and manually add it to your reservation. Although we recommend doing it once you have arrived at your accommodation so that you can get to know the area and better assess what services are best for you.
2Is there a charge when I make my reservation when I make the reservation?
No, you will not be charged, we will contact you when you have to formalize a payment. We invite you to consult our cancellation policies for more information.
3What is the cancellation policy?
The cancellation policy varies according to the duration of your stay. If you select the reservation dates in our form and choose the accommodation you want to reserve, you will see the cancellation policy.
4What payment methods do you accept?
We accept different payment methods: Cash, payment by Visa or MasterCard through the Redsys secure payment gateway and Bank Transfer.

After making the reservation

1How do I know that my reservation is confirmed?
You will receive an email with the booking confirmation and all the necessary instructions for your stay. •
2Where are the keys collected?
The keys will be handed over at our office, (all the accommodations are located near it), and a Face-to-Face Check-In can be done, where a member of our staff will receive you personally, or Self-Employed (key collection in a box of security). Days before your arrival we will contact you by email or phone and we will provide you with all the necessary information.
3Do I need to send my documents before my arrival?
It depends on the accommodation and the reservation. We will let you know by contacting you once you have booked.
4I have a problem and I need to cancel the reservation. How can I do it?
We understand that setbacks exist and that you may not be able to go to the accommodation. Write us an email to cancel the reservation but always keep in mind the cancellation policy that we are handling at the moment.